Returns & Refund Policy

Last updated: August 31, 2026

At Travel 4, we want you to feel confident when placing an order. This policy explains our returns, refunds, and 90-Day Money-Back Guarantee.

1. 90-Day Money-Back Guarantee

We offer a 90-Day Money-Back Guarantee on eligible Travel 4 purchases.

If you are not satisfied with your Travel 4, you may request a refund within 90 days of receiving your order, provided that the product is unused, unopened, undamaged, and in its original condition and packaging.

To request a return, please contact us at travel4@use.startmail.com before sending the product back.

This 90-Day Money-Back Guarantee is a commercial guarantee provided by Travel 4. It is additional to your statutory consumer rights and does not limit, replace, or exclude any rights provided by applicable law.

2. Return Conditions

For returns made under our 90-Day Money-Back Guarantee, the product must:

• Be unused and unopened.

• Be undamaged and free from signs of use.

• Be in its original condition and packaging.

• Include any accessories or items originally supplied with the order.

If these conditions are not met, the return may not qualify under the 90-Day Money-Back Guarantee.

These conditions do not affect your statutory rights concerning defective, damaged, or non-conforming products.

3. Damaged, Defective, or Incorrect Orders

If your Travel 4 arrives damaged, defective, or different from what you ordered, please contact us at travel4@use.startmail.com as soon as possible.

Please include your order number and, where appropriate, photographs showing the issue.

Depending on the circumstances and applicable law, we will provide the appropriate remedy, which may include a replacement or refund.

4. Return Shipping

For returns made under our 90-Day Money-Back Guarantee, the customer is responsible for the return shipping costs.

If the product is defective, damaged on arrival, incorrect, or applicable law requires Travel 4 to cover the return costs, we will cover the applicable return shipping costs.

5. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider or financial institution.

6. Statutory Right of Withdrawal

Where applicable, consumers purchasing online may have a statutory right to cancel their order within 14 days of receiving the goods, without providing a reason, subject to applicable legal requirements and exceptions.

Our 90-Day Money-Back Guarantee is separate from this statutory right and does not reduce or replace it.

7. Statutory Consumer Rights

Nothing in this policy limits your statutory consumer rights.

If a product is defective, does not conform to the contract, or does not match its description, you may have additional rights under the consumer protection laws applicable to your purchase.

These rights may include repair, replacement, a price reduction, or a refund, depending on the applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at travel4@use.startmail.com.

If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure will apply.

9. Exchanges

We do not currently offer direct product exchanges.

If you require a replacement for a defective or damaged product, please contact our support team.

10. Contact Us

For any questions regarding returns, refunds, cancellations, or our 90-Day Money-Back Guarantee, please contact:

Travel 4
Email: travel4@use.startmail.com
Country of operation: Spain